Emergency 24, Inc., (“EM24”) values the privacy of our LIFEcard Home Members or Property or Business Owners and takes precautions to safeguard their personal data and contact-related information from unauthorized use.  The following is a detailed explanation of our privacy policy with regard to the LIFEcard Home web site and our Services.   

EM24 offers secure database services to our Members and to other individual(s) (Property or Business Owners).  EM24 does not lease, license, sell or share any Member or Property or Business Owners personal data or contact information with anyone or with any entity that is not authorized under the terms and conditions of the Services requested by the Member or Property or Business Owner.   

EM24 does not capture any credit card information. All transactions go through Verisign, one of the largest credit card transaction processors in the Internet. 

Member(s) and other individual(s) have the ability to access and to maintain their account data and information via the Internet. Some of the information gathered and available through this service includes: 1) general contact information for the premise: Member or Property or Business Owner name, address, email addresses, phone numbers, password; 2) general contact information for individual(s) designated as an interested party by the Member or Property or Business Owner: name, address, email addresses, phone numbers. As a user of our web site and/or a participant in our LIFEcard Home Service, you hereby acknowledge that certain personally identifiable information concerning you and your contacts are collected and stored by EM24 and may be viewed by employees of EM24 in order to properly perform the services that you are requesting.  All EM24 employees have signed confidentiality agreements, and their backgrounds have been checked through state and federal agencies.  EM24 assigns a Property Identification Number to your property.  The Property Identification Number is placed on a Decal(s) that EM24 sends you to prominently display on or near your property.

People who are authorized and may view or access your personal data and contact information are those who have direct access to your “Username” and “Password”.  EM24 has no control over who is authorized and anyone with knowledge of the “Username” and “Password” can access the account and may modify the data. It is solely the responsibility of the Member or Property or Business Owner to keep secure and safeguard the “Username and Password” for the LIFEcard Home Account.  

Member or Property or Business Owner has three options for allowing other people than those described above to access their personal contact information.  They may choose to: 1) “Publish” all of the personal contact information; 2) “Publish” some of the personal contact information and keep some of the personal contact information “Private”; or 3) ‘Not-Publish” any of the personal contact information and keep all of the contacts “Private.”  If Member or Property or Business Owner chooses to “Publish” any information, that information is available to any person who enters the Property Identification Number at the www.LIFEcardHome.com web site or who calls LIFEcard Home Customer Service Department and gives the representative the Property Identification Number.

In the case of “Non-Published” contacts, when a person wishes to report an incident at a property and either goes to the www.LIFEcardHome.com web site or calls a LIFEcard Home Customer Service Representative, the system or the representative will attempt to capture the person’s identification and contact information and reason for the incident report.  Then, one or more LIFEcard Home Customer Service Representative(s) will make the notification(s) to the people or entities designated by the Member or Property or Business Owner to contact.  

If a third-party individual or entity accesses Members or Property or Business Owners personal data and contact-related information through “authorized” channels, EM24 is NOT responsible for how that third-party individual or entity secures and safeguards the Card Holder’s personal data and contact-related information.

Another time someone other than those describe above will be authorized to see the Members or Property or Business Owners personal data and contact-related information is in the case of a judicial request (such as a subpoena) or if EM24 or part of EM24 is acquired or sold.  In the event that the latter happens, EM24 will give reasonable notice to all existing Members or Property or Business Owners of its LIFEcard Home Services. 

EM24 reserves the right to change this privacy policy at any time and will notify you accordingly if any such changes take place. 

If you have any questions regarding this policy, please contact our general counsel at pjd@emergency24.com.